Our vision

To be the world’s most trusted staffing company – trusted by our people, our customers and our investors in equal measure.

Our strategy


Through supporting virtuoso managers across our collaborative multi-branded portfolio to deliver trusted, high retention services to customers who value engaged, fulfilled and purposeful people, to double EBITDA by 2019.


We retain our customers, people and investors longer than our competitors because they trust us to do what we say we are going to do. We collaborate across our multi-branded portfolio with a common language and a set of signature practices (‘The Impellam Way’) to deliver differentiated, integrated solutions to our customers and fulfilment to our people.



We strive to only work with customers who value engaged, fulfilled and purposeful people, and who will allow us to take our share of the economic value we create as we help them build a better business.


We are a staffing solutions company with the sole focus of offering high-value, differentiated Managed Staffing solutions and Specialist Staffing services. We always draw on our core competency and never take on work we do not understand.


We have multi-branded, multi-service offerings in the US, UK, Europe, Middle East and Australasia. In support of our mission, we may choose, very selectively, to invest in and operate with specific clients in other countries, and to find exciting opportunities for our people globally.


We have a unique, differentiated model which integrates Managed Staffing solutions and Specialist Staffing services into a full workforce solutions management platform for our customers’ permanent, contingent and Statement of Work (‘SOW’)3 spend. We get work done.

1 Over the four-year period 2016 to 2019

2 Adjusted EBITDA is EBITDA before separately disclosed items and share-based payments. These are non-IFRS measures. For further information about these measures, and the reasons why we believe they are important for an understanding of the performance of the business, please refer to our commentary on non-IFRS measures on page 46 of the 2016 Annual Report

3 Statement of Work (‘SOW’) solutions are spend in complex categories of service

Our seven long-term priorities




Managers make the difference

We will have virtuoso managers leading each Impellam operation by the end of 2019.


We own 'high retention'

We are the obvious staffing partner for companies who care about engagement, retention, fulfilment and productivity and our customer list proves it.


Digital and technology

We are always easy to do business with via the web, through social media, on the phone and in person.


Clean and lean

Obsessive about cash generation, de-centralised local ownership and delivering a fair and transparent share of the true value we create for all stakeholders.



By 2019, we will fill 50% of our addressable Managed Services spend through our specialist brands, and 25% of our Specialist Staffing customers will buy services from more than two Impellam brands.


Love our candidates

Our candidates matter just as much to us as our customers and we have the retention, engagement and fill rate metrics to prove it.


The Impellam Way

A purposeful, promise-based, ambitious and collaborative group of real people who transform the industry through their desire for betterness.

Our business model


By collaborating closely, our Managed Services and Specialist Staffing businesses complement each other to provide market-leading positions across our core markets. This means that, within the Group, we are always equipped to deliver the right service at the right time to our customers.




Managed services

  • Long-term contracts

  • High visibility of future earnings

  • Managing the staffing process for a wide range of clients

  • Meeting high-volume need

  • Effective process management

  • Public, private and not-for-profit sectors

Specialist staffing

  • Higher margins, cyclical business

  • Providing specialist workers for permanent, temporary, contract and fixed price work

  • Specialist recruiters delivering bespoke recruitment services

  • Specialisms: healthcare, legal, engineering, catering, driving, office, industrial, science, clinical, education finance and accountancy, sales, IT, aviation and cleaning.

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Tuning in to customers

Tuning in is much more than listening. Impellam people see the world as our customers see it, and work with them to make their businesses better.

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Make, keep and deliver promises

All Impellam people make, keep and deliver their promises, every day.

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Producing stars

We perfect the art of delivering fulfillment to candidates by putting them at the heart of everything we do, and taking the time to truly understand them.

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High-integrity leadership

We have passionate leaders who thrive in a fast moving, performance-based culture and who can transform deep-rooted outdated practices.


At the heart of our high-retention model is a virtuous circle of making and keeping promises, engendering trust and loyalty.

It follows that high-retention businesses will retain clients, candidates, employees and investors for longer, and reap the benefits of that longevity.

All Impellam businesses and our customers, as well as any business we acquire, are either high-retention already or, with our help, are on course to become so.



We tune in to our customers and work closely with them to find the right people to help them build better businesses. We retain them, continuing to listen and partner with them to extend the scope and tenure of our services, and so open up more opportunities.

  • Client recommendation of +7 NPS score1
  • Client retention2 of 94%


From the outset, we listen to our candidates and find them fulfilling work that reflects their attitude, skills and aspirations. We reward our candidates fairly, retain them by continuing to listen, and find them work that interests and develops them. In turn, this encourages them to refer us to friends and indeed employers.

  • Candidate recommendation of +25 NPS score1


We employ people with an outlook and insight that will actively help our candidates and clients. We invest time and attention in their development so they have the right skills and experience to do their job by being experts in their field. We listen, develop and reward our people well. Ultimately, we trust them to collaborate and deliver on their promises.

  • 34% increase in investment in training and development
  • Staff retention3 of 70.5%


We take great care to create strong relationships with investors who understand our strategy and business model. We build on the trust we have created by delivering on both our financial and non-financial promises.

  • EPS of 87.4p
  • Final dividend of per share 13.5p


Net Promoter Score (‘NPS’): the likelihood of our customers and candidates recommending our services to a friend or colleague

Refers to our top 50 clients

3 UK only


Financial highlights